Improve
My Progress
Where you are across the whole journey — and the single next thing worth doing.
68%overall
Overall
On track
You’re ahead of the outlet average of 62%. Four lessons and two practicals left.
Training
6/10
Knowledge
12/20
Practical
3/5
Coaching
2 conversations
Lesson by lesson
01The Creative Eateries Way
Done
02Creating the First Impression
Done
03Understanding Your Guest
Done
04Communication
Done
05Handling Difficult Moments
Done
06Service Recovery
Done
07Teamwork
40%
08Product & Brand Knowledge
Not started
09Going the Extra Mile
Not started
10The Hospitality Mindset
Not started
Next recommended
Finish Lesson 07 — Teamwork
You’re 40% through, and it’s the last lesson before the Guest Service Practice on 12 Sep.
Resume lessonRecent activity
- Completed lesson “Service Recovery”Yesterday, 6:12 PM · Learn
- Read “Guest Complaint Handling” in the Knowledge LibraryYesterday, 5:40 PM · Know
- Attended “Greeting & Welcoming” practical at Suki-Ya VivoCity30 Aug, 3:00 PM · Practice
- Coaching conversation with Sarah Lim28 Aug, 9:27 AM · Grow
- Scored 88% on Brand Basics quiz26 Aug, 11:05 AM · Learn