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Training lessons
Short films with a quiz after each one. Finish the track to unlock the supervisor conversation.
01 Completed01 — The Creative Eateries Way
Who we are, why we exist, and the promise every guest should feel the moment they walk in.
4:35 · Completed
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02 Completed02 — Creating the First Impression
The first thirty seconds — posture, eye contact, warmth and the welcome line.
5:10 · Completed
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03 Completed03 — Understanding Your Guest
Reading the table: families, couples, business lunches, solo diners and tourists.
4:58 · Completed
Rewatch04 Completed04 — Communication
Clear, warm language. Tone, pace and the words we never use on the floor.
5:02 · Completed
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0505 — Handling Difficult Moments
Staying composed when a guest is upset, the kitchen is behind, or the queue grows.
5:15 · 75% complete
Continue06 Completed06 — Service Recovery
The LAST method — Listen, Apologise, Solve, Thank — and when to escalate.
4:47 · Completed
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0707 — Teamwork
Pre-shift briefings, silent signals and covering a section without being asked.
4:20 · 40% complete
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0808 — Product & Brand Knowledge
Knowing every dish across our brands well enough to recommend it with confidence.
6:04 · Not started
Start0909 — Going the Extra Mile
Small unscripted gestures that turn a good meal into a story worth retelling.
4:12 · Not started
Start
1010 — The Hospitality Mindset
Hospitality as a craft — pride, consistency and caring on the hardest shifts.
5:30 · Not started
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