Watch → Learn → Know → Practice → Get Coached → Improve
Hi, Alex! 👋
Let’s continue your learning journey.
The Story
A behind-the-scenes look at the people, passion, and purpose that bring Creative Eateries to life.
Directed by a former Mediacorp Director
Good Food
Brighter People
People
Food
Purpose
Training lessons
5/10 completed01 Completed01 — The Creative Eateries Way
Who we are, why we exist, and the promise every guest should feel the moment they walk in.
4:35 · Completed
Rewatch
02 Completed02 — Creating the First Impression
The first thirty seconds — posture, eye contact, warmth and the welcome line.
5:10 · Completed
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03 Completed03 — Understanding Your Guest
Reading the table: families, couples, business lunches, solo diners and tourists.
4:58 · Completed
Rewatch04 Completed04 — Communication
Clear, warm language. Tone, pace and the words we never use on the floor.
5:02 · Completed
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0505 — Handling Difficult Moments
Staying composed when a guest is upset, the kitchen is behind, or the queue grows.
5:15 · 75% complete
Continue06 Completed06 — Service Recovery
The LAST method — Listen, Apologise, Solve, Thank — and when to escalate.
4:47 · Completed
RewatchKnowledge Library
Everything you need on the floor128
Menu Knowledge
Dishes, ingredients, allergens and pairings
42
SOP & Operations
Opening, closing, safety and service standards
12
About Creative Eateries
Our story, values, culture and structure
13
Our Brands
Every concept in the group
36
F&B Essentials
Foundations every crew member should know
Upcoming practical
Guest Service Practice
2:00–4:00 PM
Suki-Ya VivoCity
My Coach
Randy Khoo
Chief Listener / Founder
AvailableTalk about customer handling, difficult situations, hospitality skills, and becoming a better professional.
Start ChatOverall progress
68% of your journey complete
Training 6/10 · Knowledge 12/20 · Practical 3/5