SOP & OperationsFront of Housev4.2
Opening Procedure
Front of House
The ninety minutes before doors open decide the whole service. Work top to bottom, tick as you go.
- Version
- v4.2
- Last updated
- 01 Sep 2026
- Est. time
- 90 min before first seating
- Document owner
- Sarah Lim · Training Coach
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Quick tip · Walk the room from the door inward — see it the way a guest will.
Quick tip · Wobble test every table; shims live in the host stand drawer.
Important · If the POS fails to sync, call IT before the float count — not after.
Quick tip · No fingerprints, no curled corners. Pull anything on the 86 list.
Finish the checklist to sign off
Signed off by the manager on duty · Suki-Ya VivoCity · 01 Sep 2026