Lesson 06Completed
Service Recovery
The LAST method — Listen, Apologise, Solve, Thank — and when to escalate.
4:47 Quiz · 8 questionsCompleted
What you will practise
- Say the welcome line the way it sounds at Suki-Ya VivoCity on a full Saturday.
- Read the table before you speak — family, business lunch, first date.
- Close the loop with your section partner so nothing is dropped.
Your progress
100%
Org-wide completion for this lesson: 64%
Up next
01 — The Creative Eateries Way4:35 · Completed
02 — Creating the First Impression5:10 · Completed
03 — Understanding Your Guest4:58 · Completed04 — Communication5:02 · Completed05 — Handling Difficult Moments5:15 · 75%06 — Service Recovery4:47 · Completed
07 — Teamwork4:20 · 40%
08 — Product & Brand Knowledge6:04 · Not started09 — Going the Extra Mile4:12 · Not started
10 — The Hospitality Mindset5:30 · Not started