SOP & OperationsFront of Housev2.4
Guest Complaint Handling
Front of House
The first person to hear it owns it. This is how ownership looks in practice.
- Version
- v2.4
- Last updated
- 27 Aug 2026
- Est. time
- 15 min read
- Document owner
- Sarah Lim · Training Coach
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Quick tip · “Your evening was interrupted” beats “the dish was late”.
Finish the checklist to sign off
Signed off by the manager on duty · Suki-Ya VivoCity · 27 Aug 2026