SOP & OperationsFront of Housev2.1
Service Recovery
Front of House
The LAST method, and what a genuine recovery feels like from the guest's chair.
- Version
- v2.1
- Last updated
- 24 Aug 2026
- Est. time
- 12 min read
- Document owner
- Sarah Lim · Training Coach
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Finish the checklist to sign off
Signed off by the manager on duty · Suki-Ya VivoCity · 24 Aug 2026