Training Content
Hospitality track
Ten lessons, each with a film and a quiz. Completion is measured across all 320 staff.
Lessons published
10
Hospitality track · v3
Average completion
66%
+5% vs August
Total watch time
51:33
Across the full track
| # | Lesson | Video | Quiz | Completion | |
|---|---|---|---|---|---|
| 01 | The Creative Eateries WayWho we are, why we exist, and the promise every guest should feel the moment they walk in. | 4:35 | 8 questions | 92% | |
| 02 | Creating the First ImpressionThe first thirty seconds — posture, eye contact, warmth and the welcome line. | 5:10 | 6 questions | 88% | |
| 03 | Understanding Your GuestReading the table: families, couples, business lunches, solo diners and tourists. | 4:58 | 8 questions | 81% | |
| 04 | CommunicationClear, warm language. Tone, pace and the words we never use on the floor. | 5:02 | 7 questions | 76% | |
| 05 | Handling Difficult MomentsStaying composed when a guest is upset, the kitchen is behind, or the queue grows. | 5:15 | 9 questions | 71% | |
| 06 | Service RecoveryThe LAST method — Listen, Apologise, Solve, Thank — and when to escalate. | 4:47 | 8 questions | 64% | |
| 07 | TeamworkPre-shift briefings, silent signals and covering a section without being asked. | 4:20 | 6 questions | 58% | |
| 08 | Product & Brand KnowledgeKnowing every dish across our brands well enough to recommend it with confidence. | 6:04 | 10 questions | 49% | |
| 09 | Going the Extra MileSmall unscripted gestures that turn a good meal into a story worth retelling. | 4:12 | 6 questions | 41% | |
| 10 | The Hospitality MindsetHospitality as a craft — pride, consistency and caring on the hardest shifts. | 5:30 | 8 questions | 36% |